Question 1

How can I contact KEROZENE?

Accepted Answer

You can reach us via email at support@kerozene.in or through our contact form on the website. Based in Kerala, our team typically responds within 24 hours to customers across India.

Question 2

What are the customer support hours?

Accepted Answer

Our customer support is available Monday to Saturday, 9 AM to 6 PM IST. You can email us anytime and we'll respond within 24 hours.

Question 3

How do I track my order?

Accepted Answer

You can track your order by logging into your account and visiting the Orders section. You'll find real-time tracking information for all your orders.

Question 4

How do I return a product?

Accepted Answer

To return a product, go to your Orders page, select the order, and click 'Request Return' within 24 hours of delivery. You'll need to provide photo evidence of the issue.

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Contact Us

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